Privacy Policy

VideoGo downloads video inside your browser. The video never reaches us, because there is no server in that path to reach. This page says exactly what does leave your device, and what never does.

The short version

• We never receive the videos you download, or the pages you download them from.
• We never receive your browsing history, and we do not track you across sites.
• The free tier needs no account at all. One thing is sent on it: a scrambled code standing for your Chrome account, so a trial of five downloads means five and not fifty.
• Paying requires an account, because a subscription has to belong to a person rather than to a browser. It stores your email address, your plan, and your payments.
• A paid account also keeps a list of your downloads — the site each came from, what it weighed and which quality, so the dashboard can show them back to you. Never the video address, never the page address, never the title. Clearing the list is one click, and deleting the account erases it along with everything else.

What never leaves your device

Fetching, decrypting and joining a video all happen in the browser tab in front of you. The file is assembled on your machine and saved by your browser. No page address, no video URL, no file, and no record of what you watched is ever transmitted to us or to anyone else.

This is not a policy choice that could quietly change — it is how the extension is built. There is no upload endpoint in the code.

What is sent, and only on the free trial

The free trial is five downloads within seven days. For that limit to mean anything, the count has to be kept somewhere it cannot be reset by clearing a setting. So it is kept on our server — and this is the only thing the extension ever sends.

What is sent:

• A scrambled code. Your Chrome account address is turned into an irreversible code on your device, before anything is sent. We receive the code, never the address, and we scramble it a second time before storing it.
• Whether you are asking to check the count or to use one.

What is not sent, in the same request or any other:

• Your email address, in any readable form
• Which site you were on, or which video you took
• Your IP address is seen by our hosting provider in transit, as with any web request, and is not stored by us

Records are kept for up to 400 days and hold only that code and a number. They exist so a trial cannot restart itself; there is nothing in them that identifies a person to us.

If you have paid, nothing is sent. Paid accounts are unmetered, so there is no count to keep. The same is true if you are signed out of Chrome, or using Firefox: the count stays on your own device instead.

Every permission, and why

This is the complete list from the extension's manifest, not a summary. If a permission is not here, the extension does not request it.

Access to all websites

Video plays on any site, and the extension cannot know in advance which. It reads the network requests a page makes so it can recognise a video stream. It does this in your browser and reports nothing.

identity and identity.email (Chrome-based browsers only)

Only to count free-trial downloads, and only after scrambling your address into an irreversible code on your device. We never receive a readable address. Not requested at all in the Firefox version, where the count stays on your machine.

webRequest and declarativeNetRequest

To recognise a media stream in the tab you are looking at, and to re-attach the headers the page itself sent so the site will serve the file to you. Both happen in your browser.

downloads

To hand the finished file to your browser's own download manager.

storage

To remember your settings — theme, preferred format — on this device only.

tabs

To know which tab a video belongs to, so the right list appears for the right page.

scripting

To place the download button on videos in the page.

offscreen (Chrome-based browsers only)

To run the media engine, which a background service worker cannot host. It is a hidden page in your own browser, not a remote service.

What it will not do

No DRM circumvention. VideoGo does not bypass, strip or decrypt digital rights management, signature ciphers or protected streams. Where a stream is protected, it stops with an error rather than producing a broken file.

No subscription or paid streaming services. It switches itself off entirely on Netflix, Disney+, Crunchyroll, Hulu, Max, Prime Video, Peacock, Paramount+, Apple TV and Spotify. On those sites it detects nothing and offers nothing, in every browser.

No YouTube in Chrome-based browsers. In compliance with the Chrome Web Store Developer Terms and the YouTube Terms of Service, the Chrome, Edge, Brave and Opera versions do not detect or download YouTube media.

Standard web streams only. It recognises ordinary media requests — HLS playlists, DASH manifests and direct files — that a page makes in the normal course of playing a video. Where a stream carries a clear key that the page itself already holds, it is used as the player would use it; nothing protected is decrypted.

Your responsibility for what you download

VideoGo is a neutral tool for inspecting and saving media you are entitled to. You are solely responsible for complying with copyright law and with the terms of the site you save from. Use it only on video that is in the public domain, is licensed to permit downloading, or that you own or have permission to take.

This is set out in full in the Terms of Service.

Who else handles it

The trial count is stored by Cloudflare, whose network runs the small service that holds it. Cloudflare therefore processes the scrambled code and the number on our behalf, under its own privacy policy. It receives nothing else, because nothing else is sent.

Cloudflare's network is worldwide, so that record may be held or processed outside your country, including outside the European Economic Area.

Payments

Payments are handled by Stripe and Stripe. We never see or store your card details. Stripe receives your payment information directly and holds it under its own privacy policy; we receive only the fact that a purchase exists.

Cookies

This website sets no cookies and runs no analytics. Your light or dark theme choice is kept in your own browser's local storage and is never sent anywhere.

Your rights

Because the only thing stored is an irreversible code, we generally cannot look up or identify an individual's record on request — there is nothing tying it back to a person. If you want your trial record removed, write to us and we will explain what is possible.

You can stop all transmission at any time by purchasing a licence, signing out of Chrome, or uninstalling the extension. Uninstalling removes everything stored on your device.

If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your national data protection authority about how your data is handled.

Copyright concerns

We do not host, store or serve any video. A download happens directly between the person using the extension and the site serving the file, so there is nothing on our side to remove — we hold no copy of anything anyone has downloaded.

If you are a rightsholder with a concern about how VideoGo is being used, write to privacy@videogo.space and we will respond.

No warranty

VideoGo is provided as it is, without warranties of any kind. We are not liable for copyright infringement, misuse, data loss or terms-of-service violations committed through it. The full terms are in the Terms of Service.

Children

VideoGo is not directed at children under 13, and we do not knowingly collect their data.

Changes

If this policy changes in a way that affects what is collected, the date at the top changes and the extension's release notes will say so.

Contact

Questions about this policy: privacy@videogo.space